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Account Manager

Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager

Location: Addison

Contract Details:

Employment Type: Temp-to-Perm.
Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM.
Compensation: $50,000–$70,000 annually (based on experience).
Potential for permanent conversion based on performance.

Job Summary:

We are seeking a detail-oriented Account Manager to manage an existing book of business and serve as the primary liaison between clients and suppliers. This role requires strong communication, organization, and problem-solving skills to ensure seamless execution of client orders from concept through delivery. The ideal candidate is adaptable, eager to learn, and focused on long-term growth.

Key Responsibilities:

Manage and grow relationships within an assigned book of business.
Communicate with clients and vendors primarily via email, with some phone interaction.
Interpret client artwork or product descriptions to determine specifications (size, materials, etc.)
Use Adobe Illustrator to review and prepare client-ready visuals and specifications.
Create detailed product spec sheets for supplier quoting and production.
Source samples from offshore suppliers and evaluate returned pricing.
Analyze vendor pricing to ensure cost-effective solutions for clients.
Process approvals and generate purchase orders (POs), converting them into sales orders.
Coordinate order fulfillment and shipment to suppliers.
Track orders through production, shipping, and final delivery.
Manage logistics issues, including delays with customs or carriers (e.g., FedEx).
Maintain accurate records and transactions using QuickBooks Desktop Enterprise.
Ensure timely follow-up and clear communication with all stakeholders.

Required Experience:

2+ years of experience in account management, customer service, or order management.
Experience managing client relationships and handling end-to-end order processes.
Experience working with vendors or suppliers, preferably offshore.
Proficiency in QuickBooks Desktop Enterprise.

Nice-to-Have Experience:

Experience in promotional products, manufacturing, or supply chain environments.
Experience handling logistics, shipping coordination, or customs-related issues.
Experience working with design files or product specifications.

Required Skills (Top 3):

Proficiency in QuickBooks Desktop Enterprise.
Strong communication and follow-up skills (email and phone-based client/vendor interaction).
Proficiency in Adobe Illustrator.

Preferred Skills:

Order processing and purchase order (PO) management.
Vendor sourcing and price negotiation.
Logistics coordination (shipping, customs, carrier tracking).
Spec sheet creation and product configuration.
Attention to detail and organizational skills.
Adaptability and willingness to learn new systems and processes.
Basic understanding of supply chain workflows.
Software proficiency across business tools (ERP/CRM systems).

Additional Skills from Original Description:

Growth mindset and interest in developing new skills.
Ability to manage multiple tasks and priorities efficiently.

Benefits (Upon Permanent Conversion):

100% employer-paid health insurance coverage.
401(k) retirement plan.
Dental insurance (employee-paid).
Benefits eligibility begins the 1st of the month following 60 days of employment.

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