Account Manager
Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager
Location: Addison
Contract Details:
- Employment Type: Temp-to-Perm
- Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM
- Compensation: $50,000–$70,000 annually (based on experience)
- Potential for permanent conversion based on performance
Job Summary:
We are seeking a detail-oriented Account Manager to manage an existing book of business and serve as the primary liaison between clients and suppliers. This role requires strong communication, organization, and problem-solving skills to ensure seamless execution of client orders from concept through delivery. The ideal candidate is adaptable, eager to learn, and focused on long-term growth.
Key Responsibilities:
- Manage and grow relationships within an assigned book of business
- Communicate with clients and vendors primarily via email, with some phone interaction
- Interpret client artwork or product descriptions to determine specifications (size, materials, etc.)
- Use Adobe Illustrator to review and prepare client-ready visuals and specifications
- Create detailed product spec sheets for supplier quoting and production
- Source samples from offshore suppliers and evaluate returned pricing
- Analyze vendor pricing to ensure cost-effective solutions for clients
- Process approvals and generate purchase orders (POs), converting them into sales orders
- Coordinate order fulfillment and shipment to suppliers
- Track orders through production, shipping, and final delivery
- Manage logistics issues, including delays with customs or carriers (e.g., FedEx)
- Maintain accurate records and transactions using QuickBooks Desktop Enterprise
- Ensure timely follow-up and clear communication with all stakeholders
Required Experience:
- 2+ years of experience in account management, customer service, or order management
- Experience managing client relationships and handling end-to-end order processes
- Experience working with vendors or suppliers, preferably offshore
Nice-to-Have Experience:
- Experience in promotional products, manufacturing, or supply chain environments
- Experience handling logistics, shipping coordination, or customs-related issues
- Experience working with design files or product specifications
Required Skills (Top 3):
- Proficiency in QuickBooks Desktop Enterprise
- Strong communication and follow-up skills (email and phone-based client/vendor interaction)
- Proficiency in Adobe Illustrator
Preferred Skills:
- Order processing and purchase order (PO) management
- Vendor sourcing and price negotiation
- Logistics coordination (shipping, customs, carrier tracking)
- Spec sheet creation and product configuration
- Attention to detail and organizational skills
- Adaptability and willingness to learn new systems and processes
- Basic understanding of supply chain workflows
- Software proficiency across business tools (ERP/CRM systems)
Additional Skills from Original Description:
- Growth mindset and interest in developing new skills
- Ability to manage multiple tasks and priorities efficiently
Benefits (Upon Permanent Conversion):
- 100% employer-paid health insurance coverage
- 401(k) retirement plan
- Dental insurance (employee-paid)
- Benefits eligibility begins the 1st of the month following 60 days of employment